Terms & Conditions

By accessing or using Vendz ("the Platform", "we", "our", or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users including business owners, administrators, and staff members who access the platform.

Vendz is a cloud-based inventory and business management platform designed for Indian businesses. Our services include:

• Real-time inventory and stock management across products, brands, and categories
• Purchase and sales order creation, tracking, and management
• GST-compliant invoicing including B2B, B2CS, CDNR, and CDNUR invoice types
• GSTR-1 JSON generation and HSN summary reports for GST filing
• Supplier and customer ledger management with payment tracking
• Stock ledger with IN/OUT transaction history and balance quantity tracking
• Employee management and role-based access control (Admin/Staff)
• Cloudinary-based image storage for product images, company logos, and profile photos
• Subscription-based access tiers with feature gating
• Secure authentication via Google OAuth and email/password

To use Vendz, you must create an account by signing in with Google or registering with a valid email address. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your business information (GST number, PAN, company name, address) is accurate
• Notifying us immediately of any unauthorized use of your account
• Not sharing your account with unauthorized persons

Vendz provides tools to assist with GST filing, including GSTR-1 JSON generation, HSN summary computation, B2B and B2CS categorization, Reverse Charge Mechanism (RCM) tracking, and Compensation Cess calculations. However:

• The platform is a tool to assist, not a licensed tax advisor or GST practitioner
• You remain solely responsible for the accuracy of all tax data you enter
• Always verify generated GSTR-1 JSON files with a qualified CA before filing
• Vendz is not liable for penalties arising from incorrect GST filings
• HSN codes, UQC values, and state codes used must be verified by you for compliance
• The GSTR-1 JSON format follows standard government schema but may be subject to portal changes

Access to certain features is gated behind subscription plans. By subscribing:

• You agree to pay all fees associated with your chosen subscription plan
• Subscription fees are non-refundable unless otherwise stated
• We reserve the right to update pricing with 30 days' prior notice
• Downgrading your plan may restrict access to features or data beyond the new plan's limits
• We may suspend or terminate your account for non-payment
• Free tier users are subject to entity limits (products, customers, invoices, etc.)

You retain full ownership of all business data entered into Vendz, including products, invoices, customer records, purchase records, and financial data. You are responsible for:

• The accuracy and legality of all data you upload or enter
• Ensuring you have the right to upload product images and company logos
• Maintaining your own backups of critical business data
• Ensuring your use of the platform complies with all applicable business and tax laws in India

Vendz allows you to upload product images, company logos, and profile photos, which are stored via Cloudinary. By uploading content, you confirm:

• You own or have the rights to all uploaded images
• Uploaded images do not violate any copyright, trademark, or intellectual property rights
• Images will not contain offensive, illegal, or inappropriate content
• We may delete images that violate these terms without notice
• Images are compressed automatically to optimize storage and bandwidth

You agree not to:

• Use the platform for any illegal purpose or in violation of Indian law
• Attempt to gain unauthorized access to other users' accounts or data
• Reverse-engineer, decompile, or attempt to extract source code
• Upload malware, viruses, or any harmful code
• Use the platform to generate fraudulent GST invoices or tax filings
• Share or resell access to the platform without written authorization
• Overload or intentionally disrupt the platform's infrastructure

We strive to maintain high availability but do not guarantee uninterrupted access. We are not liable for service interruptions caused by:

• Third-party service outages (Cloudinary, Supabase, Vercel, etc.)
• Force majeure events including natural disasters or government action
• Scheduled or emergency maintenance windows
• Network or connectivity issues on the user's end

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms and Conditions, engage in fraudulent activity, or fail to pay subscription fees. You may also terminate your account at any time. Upon termination, your data may be retained for a period of 90 days before deletion.

To the maximum extent permitted by law, Vendz and its owners, developers, and affiliates shall not be liable for:

• Any loss of business, revenue, profit, or data
• GST penalties or compliance failures arising from user-entered data
• Indirect, incidental, or consequential damages
• Errors or inaccuracies in GSTR-1 JSON outputs or HSN summaries
• Any unauthorized access to your business data due to your credential compromise

We may update these Terms and Conditions from time to time. Continued use of the platform after changes constitutes acceptance of the new terms. We will notify users of significant changes via email or an in-app notification where possible.

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of this platform shall be subject to the exclusive jurisdiction of courts in India.

For any questions regarding these Terms and Conditions, please contact us through our platform's support channels. We aim to respond to all queries within 2–3 business days.